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Convy.AI 7.0 - Governed AI, at enterprise scale.
Transform experiences for customers, employees, and processes with intelligent automation that delivers tangible business outcomes.
The Necessity: AI Adoption
Companies need AI to drive revenue growth and operational efficiency.
Models alone, however, do not increase value; leadership must take charge of adoption and governance.
The missing piece is an orchestration layer (OS) that connects data, systems, and channels. It operationalizes end-to-end AI, with integrated controls, accountability, compliance, and resilience.
Solution
Convy.AI is the orchestration layer that transforms AI into governed and scalable processes.
It designs end-to-end processes on existing core systems, which are measurable, resilient, and compliant by default.
It uses the most suitable models, integrating backends, repositories, and external consumption-based APIs.
Execute multi-channel conversations or embedded activities with integrated controls, compliance, and auditing.
What We Do
Customer Experience
Future Voice and Digital Contact Centers, Virtual Branches
Cloud or On-Premise
Document Automation
Process your documents and link them to automatic processes (delivery notes, invoices, process documents, mortgages, financing, …)
Virtual Assistant
Virtual assistants that support colleagues by providing content, support, and performing tasks autonomously
Consulting
Consulting support in functional aspects, service design, and technological choices
Efficiency - Price - Compliance
For example
Vision
Convy.AI was created to integrate AI-driven automation into business processes.
It enables operations in both fully self-service mode and with human involvement as an integration or alternative to AI.
Convy.AI is designed to be part of a component ecosystem (Corporate framework) that collaborate to provide concrete solutions integrating everything.
It is AI technology neutral, selecting and utilizing the most suitable technology and provider for each use case and client. This flexibility allows for the use of both public and private AI engines, even within the same process.
A Core Platform for AI Adoption
Enterprise Omnichannel Bot Builder
Create sophisticated conversational experiences across all channels.
Digital Contact Center
Manage customer interactions seamlessly with AI assistance.
CoPilot Tools
Empower employees, agents, and salespeople with intelligent assistance.
Document Process Management
Optimize complex document workflows with artificial intelligence.
Virtual Branch
A comprehensive tool to create online sales processes for banks, insurance companies, or retailers.
AI Consultant
Choose the best AI architecture (LLM, SLM, ...)
Our Vision
1
AI-Driven Automation
Integrate intelligent automation into every customer and user experience process.
2
Hybrid Support Model
Enable operations in both self-service mode and with human assistance or supervision, supported by virtual assistants.
3
Integrate Everything
We understand the necessity of being part of a collaborative ecosystem that delivers concrete solutions by integrating everything.
4
AI Neutrality
Select the most suitable AI technology for each use case and client, utilizing both public and private engines.
5
Enterprise Grade
Manage millions of sessions in parallel with 99.99% availability.
The first OS for agentic intelligence
Not just a bot builder
  • Convy is the first OS for agentic intelligence
  • Translates natural language into multi-channel processes
  • Full integration with your systems
Language as programming
  • Natural language becomes a programming tool
  • Audit, SSO, routing, RAG, MCP already integrated
  • Unique comprehensive combination in the market
Practicable agentic AI
  • Complies with corporate compliance rules
  • Makes agentic AI usable in enterprise
  • Complete and governed solution
How it works
No-Code Platform
Build sophisticated solutions without programming knowledge using a visual designer.
Vendor Neutral
Work with any LLM or NLU technology that meets your needs.
AgentIC
Leverage AI to create autonomous or supervised agents capable of managing specific tasks.
Analytics
Set and monitor goals and KPIs with precision.
Convy.AI. AgentIC Orchestrator
Convy.AI scales its capabilities towards the world of processes, thanks to a set of new technical functions associated with the concept of agentic orchestration.
1
MCP Client
Tool for connecting to third parties via MCP protocol
2
Code injection
Add custom code directly into Convy interpreted by the LLM
3
Agentic Orchestration
Design effective and high-performing processes
4
Task
Associated with the concept of process, it will be possible to activate sessions using tasks
AI Agent node
The Convy.AI Agentic node enables the creation of services that leverage LLMs by accessing external tool sets.
Advantages
The agentic approach represents a true paradigm shift: it makes natural language the most powerful programming tool.
  1. Program by Speaking
    No more complex code or interfaces are needed: simply express in natural language what the agent needs to do. Convy immediately translates intent into action, breaking down technical barriers.
  1. From Prompt to Process
    The agent node doesn't just respond, it orchestrates: it interprets context, activates systems, assigns tasks, and engages people. A "prompt" becomes an end-to-end process.
  1. Intelligent and Governed Decisions
    Every agent built on Convy knows when to act alone and when to ask for help: it can pause for approval, engage a colleague, or escalate to a human, always based on defined rules.
  1. A Unified Language for the Entire Company
    Convy allows business and IT to speak the same idiom: natural language. This reduces friction, accelerates collaboration, and makes AI truly a heritage for everyone.
Agentic Node - Features
1
Define your AI Agent: Prompt that controls the agent's behavior
2
MCP: Full support for the MCP protocol for external tool integration. No limit to the number of registrable MCP servers
3
Invoke code
Thanks to functions, it is possible to infinitely extend the functionalities exposed by an AI Agent.
4
Chain AI Agent: AI Agent retains memory of interactions for the entire duration of the conversation. Subsequent AI Agent nodes are already contextualized with previous interactions
Tech Description
MCP Server
It's the USB of generative artificial intelligence, allowing language models to obtain and use information from various sources without needing to write custom code.
MCP is effective when generative AI needs to perform actions or retrieve real-time data from data sources.
Function call
AgentIC Orchestration
End-to-End Process Designer. Allows Convy.AI to operate by combining process mode with conversation-based mode.
Thanks to this mode, the system can perform parallel tasks on topics that may not originate from conversations.
The system can initiate processes both based on schedules and through external requests, and within a single activity there can be different functions (manual - human, automated - AI, script execution, business rule execution, sub-agent execution, etc.).

Task

A task is a specific session assigned to a human, which blocks the process until it is completed by a person. Based on the outcome of this activity, the process will continue consistently with what is expected.

Solution Schema

AI Model 1

AI Model 2

AI Model 3

ERP

Knowledge Base

Corporate Back End

CRM

Other ...

RAG

Function Tools (MCP, code, visioning, ...)

Customer eXperience (BOT, contact center, ...)

Document (Invoices, mortgages and credit, claims, ...)

Corporate CoPilot

(sales assistant, administrative concierge, contact center assistant)

Industrial Automation

(Compliance, predictive maintenance, digital wins, ...)

Other

(conversational reporting, healthcare analytics, ...)

AI Manager

Prompting

Agentic Designer

Audit

Reporting

Use Cases

Platform

Common Knowledge

AI Model n

...

Process Manager

Examples of Deployable Processes
1
Funding Approval
Convy.AI analyzes request documents, extracts necessary information, performs comparisons, applies compliance rules, and presents the results to a colleague who can review, correct, and approve them.
2
Delivery Note Analysis
The system acquires documents through a photograph taken by the courier, extracts data in real-time, and enables an automatic, semi-automatic, or manual upload process based on the confidence level of the extracted data.
3
Copilot for Meeting Preparation
Through the AVA copilot, the user independently verifies the client's status, researches suitable products, and creates a script to follow based on the most appropriate products.
4
Prescription Analysis
The system analyzes a wide set of medical prescriptions, associates them with the correct priority outlined in national essential assistance level tables. Once the priority is determined, it compares it with the doctor's provided priority and indicates consistency.
Contact Us
Sandro Parisi, CEO
Email: [email protected]
Phone: +39 3483658408
Company Headquarters
Via dei Valtorta 48
20127 Milan, Italy
Connect With Us
Website: www.eudata.com
LinkedIn: Eudata
Let's discuss how our AI solutions can transform your customer and employee experiences by optimizing your business processes for unprecedented efficiency.